Support and contact

Product support is not provided for Hermes MyChart. There is no help desk, response-time commitment or medical advice service.

Hermes MyChart is pre-release. Live healthcare-provider access has not yet been validated, and Epic app registration is in progress.

Privacy and security correspondence

For a privacy question or security concern, email chrism@promethean-dynamic.com. For security concerns, use the subject “Hermes MyChart security concern.” A reply is not guaranteed. Legitimate correspondence is deleted from our mail system after a reply; this does not establish deletion from delivery logs, backups or other recipients’ systems.

Do not send medical records, patient names or identifiers, passwords, access tokens, authorization codes, unredacted logs or full connection URLs that may contain credentials.

Provider accounts and records

For access to your own records or records your provider authorizes you to access as a proxy or caregiver, use the permissions and account arrangements your provider offers. The connector does not grant additional authority or bypass provider restrictions.

Contact your healthcare provider about account-access problems, missing source records or corrections. An empty result does not mean your medical history is empty.

Disconnecting

Disconnecting removes the connector’s local token and pending authorization files. It does not revoke your provider’s authorization, delete saved provider-selection details or erase information in a running process. Stop the connector and use your provider’s connected-app controls to revoke provider-side access. Separately review exports, backups, Hermes history and model-provider retention. See the Privacy Notice.

Medical concerns

This is not a medical or emergency service. Contact your care team about medical questions and local emergency services for an emergency.